Shipping policy
Shipping Policy
Last updated: [Date]
This Shipping Policy applies to all orders placed through Imperial Privacy Systems LLC Dba Rapid Room (“we,” “us,” or “our”).
Shipping Methods
Most orders are shipped via Less-Than-Truckload (LTL) freight due to size, weight, or palletization requirements. Smaller orders may ship via parcel carriers at our discretion.
Carrier selection, routing, and shipment method are determined by us unless otherwise agreed in writing.
Shipping Destinations
We currently ship within the United States. For international shipments or special delivery requirements, please contact us prior to placing your order.
Order Processing Time
Orders are typically processed within 5 business days after payment is received and approved.
Processing times may vary based on product availability, order volume, and jobsite requirements. Processing times are estimates and not guaranteed.
Freight & Shipping Charges
Shipping charges are calculated at checkout or estimated and confirmed after order review.
LTL freight shipments may incur additional accessorial charges, including but not limited to:
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Liftgate service
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Inside delivery
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Limited access (jobsite, hospital, construction site)
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Re-delivery or detention
All accessorial charges are the responsibility of the purchaser and may be billed separately if not included at checkout.
Delivery & Risk of Loss
All shipments are FOB Shipping Point unless otherwise stated.
Risk of loss and title transfer to the purchaser once the shipment is tendered to the freight carrier. We are not responsible for delays, damage, or loss caused by the carrier.
Delivery Appointments & Site Access
The purchaser is responsible for:
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Providing accurate delivery and contact information
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Ensuring the delivery location is accessible to an LTL carrier
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Scheduling delivery appointments when required
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Having personnel available to receive and inspect the shipment
Failed delivery attempts, refusal of shipment, or inability to access the site may result in additional charges billed to the purchaser.
Inspection & Freight Damage Claims
All LTL shipments must be inspected at the time of delivery.
If damage or shortages are observed:
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Note all visible damage or discrepancies on the carrier’s delivery receipt before signing.
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Take photographs of the damage, packaging, and pallet(s).
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Notify us in writing within 5 business days of delivery.
Failure to properly note damage at delivery may void the ability to file a freight claim.
Estimated Transit Times
Transit times provided at checkout or in order confirmations are estimates only and are not guaranteed. Delays may occur due to carrier schedules, weather, jobsite restrictions, or other factors beyond our control.
We are not responsible for project delays or costs resulting from shipping delays.
Incorrect Shipping Information
The purchaser is responsible for providing accurate shipping information. We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information.
No Returns or Refunds Due to Shipping Issues
Shipping delays, carrier issues, refused shipments, or accessorial charges do not qualify for returns, refunds, or credits. All sales are final.
Contact Information
For shipping-related questions, please contact:
Imperial Privacy Systems LLC
1400 SW 8th St
Pompano Beach, FL 33069
(954) 782-7130